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Membership Plan Related Questions

(members) How to download products after purchasing a membership plan?

  1. Ensure you are logged into your account using your signup email.
  2. Click on the template you wish to download, then scroll down to locate the DOWNLOAD button or Downloads tab.

(members) Download issue

If nothing happens when you click the download button, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars you’ve installed and try again (no additional credit will be deducted). If it still doesn’t work, try a different browser. We recommend using Google Chrome, Microsoft Edge, or Safari.

If your computer indicates that the file has been corrupted, delete the file and attempt the download again.

Products-related Questions

(non-members) How will I receive and where can I download the files of my purchased product(s)?

As soon as your order is complete, you can download your file from the payment confirmation page or the notification email (remember to check your spam or junk inbox).

Let’s review the possibilities:

  1. If you paid with your PayPal account, you’ll be directed to the Downloads page after your purchase. Here, you can download all the files associated with your order. Additionally, you will receive a notification email with download links sent to the email address provided during checkout (please check your spam or junk inbox). To download your purchased product, simply click the link in the email.

  2. If you paid with a credit or debit card, it may take a few moments to proceed to the downloads page (depending on the confirmation from your bank or card issuer). You will also receive a notification email with all download links (remember to check your spam or junk inbox). To access your files, click on the link provided in the email.

  3. If you created an account on FASTPPT.NET during checkout, you can sign in at any time and download your purchased product from your account.

WARNING: Please note that you can’t access your files on the ‘My Account’ page without a FASTPPT account. To download files from your account page, choose the ‘Create an account?’ option during checkout.

(non-members) Download issue

If you can’t locate your download notification email, please check your spam or junk folder. Gmail users should also inspect their Social and Promotions tabs. If you’re using an Enterprise Mailbox, please note that IT Services may block the delivery of emails with unknown links. In such cases, you can manage held messages in your account.

We strongly recommend logging in or registering before proceeding with your purchase. This will grant you access to downloads via the ‘My Account’ page, which can be especially helpful if you encounter the aforementioned issues.

If you experience difficulties while downloading your files:

  • If clicking the download links doesn’t prompt any action, there might be an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed, and then try downloading again.

  • If your computer indicates that the file is corrupted, delete the file and attempt the download once more.

Other Questions

How quickly can I download the file after purchase or joining the membership?

Downloads are available once your payment is confirmed.

Checkout Timeout issue

If your network is unstable, you may experience timeouts during the checkout process. In most cases, the order has been successfully placed. Please wait for 10-15 minutes and check your email inbox, including spam or junk folders, for the download link email.

Are the templates fully editable?

Absolutely! You have full control. Delete or move elements that don’t suit your needs. Resize photos, edit live data using Excel, modify background colors, themes, fonts, layout, and even add slide numbers. Nothing is restricted; you can customize all elements to your liking.

Can I open the PowerPoint template file with Keynote or Google Slides?

Yes, you can use these templates with Keynote and Google Slides.

Are these templates compatible with both Windows and iOS systems?

Yes, they are compatible with both Windows and iOS systems, so all PowerPoint users can utilize them.

Still have questions?

Feel free to contact us: [email protected]

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