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Membership Plan Related Questions

How to free download products after purchased a membership plan?
  • Make sure you have logged in to your account with your signup email.

  • Click any template you want to download, scroll down and you will find the DOWNLOAD button or Downloads tab. 

Products-related Questions

(non-members) How will I receive and where can I download the files of my purchased product(s)?

As soon as your order is completed, you’ll be able to download your file from the payment confirmation page, or from the notification email (Don’t forget to check your spam or junk inbox).

Let’s quickly review all possibilities.

1)If you paid with your PayPal account, after your purchase you’ll automatically proceed to the Downloads page. Here, you can download all the files associated with your order; You will also receive a notification email with download links on the email address provided at checkout (Don’t forget to check your spam or junk inbox), you can download your purchased product by clicking on the link.

2)If you paid with a credit or debit card, proceeding to the downloads page might take a few moments(depends on the confirmation of your bank or card issuer); We’ll also send you a notification email with all download links (Don’t forget to check your spam or junk inbox), you can instead access your files by clicking on the link.

3)If you have created an account on FASTPPT.NET during checkout and you can sign in at any time to your account and download your purchased product from there.

WARNING: Please note that you can’t access your files on “My account” page without FASTPPT account. To download file from your account page, please click the “Create an account?” option during checkout .

How quickly can I download the file once it is purchased?

Downloads are available once your payment is confirmed.

If your network is unstable, you may experience timeout when proceeding to the download page. Please wait 10-20 mins and check your Email inbox (spam or junk inbox) to find download link email.


If you can’t find your download notification email, you can check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If you use Enterprise Mailbox, IT Services always block delivery of unknown email with links, you can also manage held messages in your account.


We recommend you Login or Register before checkout, then you can access downloads from “My account” page when running into the above issues.

If you have trouble downloading your files.

  • If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.
  • If your computer states that the file has been corrupted, delete the file and try downloading it again.

Are the templates fully editable?

Yes. You can delete or move things that don’t fit your needs. You can also resize the photos, edit live data via Excel, change background colors/theme colors/font/layout and add slide number. Nothing is locked and all elements are able to customize.

Can I open the PowerPoint template file with Keynote?

Yes, Of course!

Right click the PPT file → Open with → Keynote

Then you can replace your text and images.

Still have questions?

Feel free to contact us: [email protected]

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