This page contains answers to Frequently Asked Questions related to payment methods, membership plan, products, and orders.

Pre-Purchase Questions

Which payment type do you accept?

We currently use PayPal as our payment gateway. You can pay with your PayPal account; Or you can pay with your debit or credit card if you don’t have a PayPal account. All prices are in charged in US Dollars (USD) and this will be exchanged to your local currency by your bank or card issuer.

How to pay by Debit or Credit Card without PayPal account?

Click the ‘Cart’ icon and you will see all products you already added to cart.
To initiate payment using your credit or debit card, click on the ‘PayPal’ button and open the PayPal checkout window.
Click ‘Pay with Debit or Credit Card’. On the next screen, enter your card information, billing address and email, click ‘Continue as Guest’ to complete the payment.

Sometimes, depending on the country where you initiate the payment transaction.

You may see different PayPal windows.
Fill in your email and click ‘Next‘, you will open the Debit or Credit Card information page.

Membership Plan Related Questions

How to free download products after purchased a membership plan?

Go to product page, scroll down and you will find the Downloads tab. (Video tutorial below)

Products-related Questions

Are the templates fully editable?

Yes. You can delete or move things that don’t fit your needs. You can also resize the photos, edit live data via Excel, change background colors/theme colors/font/layout and add slide number. Nothing is locked and all elements are able to customize.

How quickly can I download the file once it is purchased?

Downloads are available once your payment is confirmed.

How will I receive and where can I download the files of my purchased product(s)?

As soon as your order is completed, you'll be able to download your file right as a .zip file from the payment confirmation page, or from the notification email, or from “My account” page.

Let's quickly review all possibilities.

1）If you paid with your PayPal account, after your purchase you’ll automatically proceed to the Downloads page. Here, you can download all the files associated with your order; You will also receive a notification email with download links on the email address provided at checkout, you can download your purchased product by clicking on the link.

2）If you paid with a credit or debit card without PayPal account, proceeding to the downloads page might take a few minutes(depends on the confirmation of your bank or card issuer); We’ll also send you a notification email with all download links, you can instead access your files by clicking on the link.

3）If you have created an account on FASTPPT.NET during checkout and you can sign in at any time to your account and download your purchased product from there.

WARNING: Please note that you can't access your files on “My account” page without an FASTPPT account. To download file from your account page, please click the “Create an account?” option during checkout .

Can I open the PowerPoint template file with Keynote?

Yes, Of course!

Right click the PPT file → Open with → Keynote

Then you can replace your text and images.

Still have questions?

Feel free to contact us: [email protected]